Frequently Asked Questions CA Anti-Virus
» What is a virus?
» How do anti-virus products work?
» How do viruses spread?
» What damage can viruses cause?
» What makes CA Anti-Virus different from the rest?
» Why does anti-virus software need continually updated signature files?
» How does CA Anti-Virus provide automated updates?
» How can CA Anti-Virus protect me from tomorrow's viruses today?
» Who tests and certifies anti-virus software?

CA Anti-Spyware
» What is spyware?
» How do I get infected with spyware?
» Why do I need anti-spyware software?
» If I already have anti-virus software, do I need anti-spyware software?
» Why not use free anti-spyware software?

CA Personal Firewall
» What is a firewall?
» Why do I need a firewall?
» What kinds of threats do firewalls protect against?
» If I already have anti-virus and anti-spyware software, do I need a firewall?
» What is Public Network Detection (WiFi Hot Spot Detection)?

CA Anti-Spam
» What is spam?
» Why is spam a problem; can't I just delete spam from my Inbox by hitting Delete?
» What kinds of threats does an anti-spam product protect against?
» How do I get spam?
» Can't I get rid of spam emails by unsubscribing?
» What is DKIM and SPF with Email Inspector?
» How can I solve my spam problem?

CA Website Inspector (Anti-Phishing)
» What is phishing?
» What is the risk in doing business on the Internet?
» What are the most common methods of Internet fraud?
» What is CA Website Inspector?
» What is the CA Toolbar?
» What browsers does the CA Toolbar support?
» What is the CA Link Advisor?
» What applications does Link Advisor support?

CA Parental Controls
» Why do I need parental controls software?
» What are the most common risks to children on the Internet?
» How do parental controls products work?

CA Backup and Migration (formerly, CA Desktop DNA® Migrator)
» What is CA Backup and Migration?
» What is a PC's DNA?
» Why do I need a data backup solution?
» Why do I need a data migration solution?
» What is the difference between a Typical and Custom Migration?
» What is the difference between a Deferred and a Real-Time migration?
» Can CA Backup and Migration move a PC's DNA between different versions of applications and Windows operating systems?
» Does CA Backup and Migration migrate Outlook settings and associated mail files?

CA Anti-Virus

Q: What is a virus?
A: A computer virus is a form of malicious software - also referred to as "malware" (derived from the combination of the words malicious, and software). The forms of malware that anti-virus products commonly protect against include:

  • Viruses - a small program that attaches itself to another program or document, and replicates with the potential to cause damage.
  • Worms - specifically engineered to make extensive use of email to spread them rapidly.
  • Trojans - programs that pretend to be something harmless but have a damaging or otherwise malicious intent.
  • Zombies - programs that install themselves on PCs, and remain dormant until an external event triggers them into action. These could do damage to your PC, steal your personal information and send it to an unauthorized email account, or even open up remote control access to your PC.

All of these forms of malware are commonly referred to simply as "viruses".

Q: How do anti-virus products work?
A: Anti-virus products provide protection by detecting viruses, and then disabling or removing them from your PC. Detecting viruses is the job of the anti-virus "engine", which scans your PC, looking for the tell-tale signatures of these malicious programs. Once detected, the software will take the appropriate action, such as clean, delete, or quarantine.

Q: How do viruses spread?
A: Viruses today are typically spread via email, but can also be spread by sharing disks, network drives, or Internet downloads. Viruses cannot spread on their own and must be run (or executed) by someone to cause damage. Boot sector viruses spread when a user inadvertently boots their PC from an infected disk. Macro viruses can spread by simply opening an infected document.

Q: What damage can viruses cause?
A: The type of damage viruses can do varies dramatically. Some of them do a great deal of damage to files, or even destroy the contents of a hard drive, while others install programs intended to corrupt or steal information from your PC.

Q: What makes CA Anti-Virus different from the rest?
A: CA serves major corporations, government entities, and educational institutions worldwide. CA Anti-Virus gives home users powerful technology used by these organizations, in a format that's both easy-to-use and affordable. The CA Security Advisor Team, a global network of threat research labs focused on PC protection, detect and design protection against virus threats 24/7.

Q: Why does anti-virus software need continually updated signature files?
A: Since new viruses are released on a daily basis, it is critical that the anti-virus software you use is updated with new virus signatures to provide protection against the most current threats. CA Anti-Virus provides daily, fully automatic updates to help defend against the latest threats.

Q: How does CA Anti-Virus provide automated updates?
A: CA Anti-Virus is configured to automatically check and update virus signatures via a standard Internet connection. This process is completely automated and does not require user intervention.

Q: How can CA Anti-Virus protect me from tomorrow's viruses today?
A: Heuristic scanning engines enable CA Anti-Virus to detect even unknown viruses by analyzing file characteristics to prevent potential infection. Once a specific virus is added to our detections, CA Anti-Virus will also detect other iterations or variations of that virus. This way, when a new virus is created that uses a similar "fingerprint" as the previous virus, CA Anti-Virus will automatically detect the new virus.

Q: Who tests and certifies anti-virus software?
A: There are several independent organizations that test and certify anti-virus software. CA Anti-Virus is tested and certified effective by ICSA Labs, Virus Bulletin and West Coast Labs.

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CA Anti-Spyware

Q: What is spyware?
A: Spyware is the common term for a wide variety of non-viral programs that are typically installed onto a user's PC without their knowledge. Spyware can steal your personal information, switch your home page, re-direct your web searches, display annoying ads, slow your PC to a crawl, or even control it remotely. Spyware comes in many shapes and sizes; some are simply an annoyance, while others threaten security and privacy.

Common types of spyware include:

  • Spyware - tracks information about you, your computer, and your surfing habits
  • Adware - displays unwanted advertising that can slow your computer to a crawl
  • Keyloggers - can record every keystroke you make, then steal your passwords and other personal data
  • Browser Hijackers - can change your browser home page and search results
  • remote Access Trojans (rATS) - allows attackers to remotely control your computer

Q: How do I get infected with spyware?
A: Spyware can enter your PC through everyday web browsing, unauthorized software downloads, peer-to-peer file swapping, email attachments, instant messaging and chat sessions, bundles with legitimate software, hacker website downloads, and "drive-by" installs from websites.

Q: Why do I need anti-spyware software?
A: Spyware can lead to anything from PC crashes to increased spam to identity theft. These threats are rapidly proliferating and represent a major security and privacy risk. Anti-spyware software is designed to detect and remove these threats.

Q: If I already have anti-virus software, do I need anti-spyware software?
A: Your anti-virus protection is important - it detects and removes viral threats. But your PC can be infected with other dangers such as spyware. Anti-spyware software is designed to stop these threats, which have unique properties that can remain hidden on your PC and cause havoc. CA Anti-Spyware detects and removes a wide range of spyware threats, making it a powerful complement to your anti-virus defense.

Q: Why not use free anti-spyware software?
A: Free anti-spyware products typically do not offer all of the features and functions available in CA Anti-Spyware - such as real-time protection, a spyware information database, logging, support and automatic updates. Also, free products typically cannot afford to invest heavily in research and development, meaning their products may not be as effective in detecting and removing a wide range of threats. In addition, free anti-spyware products usually do not offer the same level of customer service and technical support.

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CA Personal Firewall

Q: What is a firewall?
A: A firewall is an important first line of defense for computer security. A firewall is software or hardware that acts as a barrier between your PC and the Internet. It prevents unauthorized programs or users from accessing your PC, and hides your Internet-connected PC from view. All information leaving and entering your PC must pass through the firewall. It ultimately helps keep hackers away from your personal and confidential data.

Q: Why do I need a firewall?
A: In today's world of computing, several layers of protection are needed in order to defend your confidential data from hackers. Every PC connected to the Internet is a potential target. Computers are under constant attack from cyber vandals. Whether your connection is dial-up, DSL, or always-on, a firewall is necessary to stop intruders from getting into your PC.

Q: What kinds of threats do firewalls protect against?
A: Firewalls help protect against hackers and online intruders who steal personal and confidential data that could lead to identity theft. Firewalls inspect each "packet" of data as it arrives on either side of the firewall - inbound from the Internet, or outbound from your computer. The firewall determines whether it should be allowed to pass, or if it should be blocked.

Q: If I already have anti-virus and anti-spyware software, do I need a firewall?
A: Yes. CA Personal Firewall stops unauthorized access and hides your PC from possible hacker attacks. Firewalls protect you from things that anti-virus software and anti-spyware software are not designed to find.

Anti-virus software detects and removes viruses, while anti-spyware software detects and removes spyware, adware, and other non-viral malicious code. Accordingly, CA Personal Firewall is the perfect complement to anti-virus and anti-spyware software, providing a key component of a multilayered security strategy.

Q: What is Public Network Detection (WiFi Hot Spot Detection)?
A: When you enter a new wireless network outside of your established home network, this provides you with an alert so that you can make a decision to accept additional firewall protection.

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CA Anti-Spam

Q: What is spam?
A: Spam is the common term for electronic ‘junk mail' or unwanted messages sent to a person's email account.

Q: Why is spam a problem; can't I just delete spam from my Inbox by hitting Delete?
A: Today, a large percentage of all email is unsolicited, unwanted spam. The billions of spam messages circulating across the Internet can disrupt email delivery, degrade system performance, and reduce overall productivity. Deleting spam emails seems like the simple solution, but if you add up the time spent deleting every spam email you receive, you lose a significant amount of productivity.

Q: What kinds of threats does an anti-spam product protect against?
A: Spam messages can contain offensive material, can be used in fraudulent phishing attacks designed to steal your personal information, and can even be used to spread viruses. Spammers can also take control of your computer in order to send spam to others, from your PC. These compromised home computers - collectively referred to as ‘botnets' - can be used to send bulk emails by the millions.

Therefore, spam is not only a nuisance that affects your productivity - it can also be a serious threat to your security, privacy, and the health of your PC.

Q: How do I get spam?
A: Spammers often use bulk email programs to send out their unsolicited messages to lists of email addresses that are often collected without the recipient's knowledge. There are several ways spammers obtain these email addresses:

  • Harvesting from Websites - Most companies list email addresses and contact information on their websites. Spammers use web-crawlers to search for and collect these email addresses.
  • Mailing lists - Many people sign up for mailing lists for newsletters, news alerts, coupons, special offers, and other interests. Spammers can often purchase or even steal these mailing lists.
  • usenet Posting - Spammers can also use bots to cruise newsgroups on Usenet in order to collect email addresses.
  • Coincidental - Your email address may be unique to your Internet Service Provider (ISP), but it may also be used by several other people using different ISPs. Spammers use the front part of email addresses and change the ISP name to create a list of several email addresses that might be valid.
  • Dictionary Attacks - Spammers make educated guesses on email addresses by stringing together common names and words.

Q: Can't I get rid of spam emails by unsubscribing?
A: Not always. Any response to spam emails confirms the accuracy of your email address, and may result in even more spam messages.

Q: What is DKIM and SPF with Email Inspector?
A: Many government entities, large corporations and educational institutions register their domain with the DKIM and SPF organization to protect cybercriminals from using their domain for nefarious means. Email Inspector works with industry-standard protocols to scan email, and thwart phishing attempts.

Q: How can I solve my spam problem?
A: CA Anti-Spam is the easy-to-use, effective anti-spam solution that blocks unwanted spam. CA Anti-Spam allows you to see important messages from people you know while blocking questionable messages from people you don't.

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CA Website Inspector (Anti-Phishing)

Q: What is phishing?
A: Phishing generally refers to email messages that appear to come from trusted companies, but then attempt to direct you to a fake website, where you are asked to provide sensitive personal information (passwords, account numbers, credit card numbers, and so on). This information can then be used by the creators of the website to commit identity fraud. Phishing emails are designed to appear legitimate, and the websites often look identical to the legitimate company's website. Phishing attacks are not limited to email, however; they can also occur through instant messaging, in web pop-ups, or through spyware programs that may have been secretly installed on your PC.

Q: What is the risk in doing business on the Internet?
A: The Internet has become a popular media for e-commerce and online banking. As the business grows, scammers find ways to fool unwary users into submitting personal and confidential details to fraudulent sites, who can misuse that information. Other sites hide their identity and tempt users to pay for goods and services they will never receive.

Q: What are the most common methods of Internet fraud?
A: The main Internet fraud methods are:

  • Pharming - A set of technical tricks that actually changes the destination of the URL that you see in your browser, and directs you to an "undercover" site. In other words, if you type www.mybank.com, you may think you are accessing your bank, but you're actually entering a scam site.
  • Sites - "without identity" or with hidden identity - Sites that deliberately hide their ownership, making it harder to find the owner after a fraud has been committed at the site.
  • Sites that collect personal or confidential information and do not keep the details secure - Sites that share your private information and email address with other sites for a profit.
  • Spyware, Trojans & Keyloggers - Sites that secretly install malicious software on your PC, to track your use of the computer and send the information to those who intend to misuse it.

Q: What is CA Website Inspector?
A: CA Website Inspector helps protect you from phishing attacks, Internet fraud attempts, and malicious websites. It provides a browser toolbar that allows you to verify the identity of the website you are visiting, and offers an easy-to-understand risk assessment informing you whether it's safe to visit the site, or send personal information to the site. CA Website Inspector also checks any links received in email, instant messenger and office applications, and verifies whether the site is safe.

Q: What is the CA Toolbar?
A: After installing CA Website Inspector, you'll notice an additional toolbar in your browser window. It shows you the physical address of the real owner of the site you're viewing. It also evaluates every site you visit and warns you when you access dangerous or fraudulent sites. The CA Toolbar helps keep you safe and informed while browsing, allowing you make educated decisions about trusting the sites you visit.

Q: What browsers does the CA Toolbar support?
A: The CA Toolbar currently supports Internet Explorer 5.0+ and Firefox 1.0+.

Q: What is the CA Link Advisor?
A: The CA Link Advisor is another component of CA Website Inspector designed to keep you safe and informed while using the Internet. It works within your email, instant messenger, and office applications to show you vital information about the sites behind the links you intend to visit, before you even click on the link. It evaluates every link and provides you with the following information:

  • Which site will you really visit
  • Which company stands behind the site
  • Is it safe to deal with the site
  • Are there any known risks visiting the site

Q: What applications does Link Advisor support?
A: CA Link Advisor works with a variety of applications including Microsoft Word, Outlook and Outlook Express, Windows Mail, Yahoo! Instant Messenger, ICQ, Google Talk, and more.

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CA Parental Controls

Q: Why do I need parental controls software?
A: Despite its benefits, the Internet has also become a medium to communicate things that many households would consider dangerous, offensive, sexist, racist, or otherwise inappropriate for their family. Parental controls software is one way for parents to take the initiative to create an Internet environment that they consider safe.

Q: What are the most common risks to children on the Internet?
A: Studies have shown that children can be inadvertently exposed to pornography or other inappropriate content, or can intentionally view it; can be solicited for sex while online; or can simply use the Internet in ways that a parent would consider inappropriate or excessive.

Q: How do parental controls products work?
A: Parental controls software allows a parent to control and/or monitor the online activities of their child or children. Parental controls products allow parents to block offensive websites, set time limits on Internet usage, and view reports that summarize the online activities of the child.

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CA Backup and Migration (formerly, CA Desktop DNA® Migrator)

Q: What is CA Backup and Migration?
A: CA Backup and Migration helps you backup and restore your PC's "DNA" - everything about your PC that is unique to you. It also allows you to easily transfer (migrate) that DNA from one computer to the next. With just a few clicks, you can preserve user settings, address books, data files, favorites, printer settings and numerous other unique settings and preferences that you don't want to lose. With its user friendly wizard interface, CA Backup and Migration offers unprecedented control and flexibility.

Q: What is a PC's DNA?
A: Each person modifies their PC to fit their needs, jobs and preferences, making their PC unique. Just like humans, computers are all unique as defined by their DNA. A computer's DNA consists of system and application settings, preferences and data files and folders - everything that makes your PC unique to you - including:

  • All of your Contacts and Address Books
  • Your Email, Accounts, Calendars and Settings
  • All of your Documents, Pictures and Music
  • Favorites, Bookmarks and all Internet Connection Settings
  • Printer, Network and Wireless Settings
  • Microsoft Office Settings and Templates
  • Favorite Background and Display Settings
  • Shortcuts and Task Manager Settings
  • Settings for hundreds of the most popular applications

Q: Why do I need a data backup solution?
A: In the event of an unforeseen incident - for example, a virus or system crash - it's important to keep a "copy" of your PC's DNA, and have the ability to restore your PC to its original state before the incident occurred. CA Backup and Migration allows you to easily backup, protect and restore your PC's DNA after a disaster event.

Q: Why do I need a data migration solution?
A: Getting a new PC is great. What's not so great is trying to move your PC's DNA from your old computer to your new one. Without your old PC's DNA, you will spend hours, maybe days, relearning the way your new PC works. CA Backup and Migration is the quickest and easiest way to safeguard and transfer your PC's DNA to your new or upgraded PC. By transferring your DNA from your old PC to your new PC you will be up and running quickly, taking advantage of your new PC's features and functions while still enjoying the familiar desktop environment settings, data and connections of your old PC.

Q: What is the difference between a Typical and Custom Migration?
A: A Typical Migration takes the guesswork out of migrations by predefining the most common system and application settings, files and folders. With a few clicks you can perform a complete migration that automatically transfers:

  • Desktop, dial-up, networking, and system settings
  • Application settings*
  • My Documents folder and all sub-folders
  • Document types*

A Custom Migration takes power, control and flexibility even further by giving you the option to customize settings for special migration needs:

  • Select a Real-Time or Deferred migration
  • Include or exclude certain settings for:
    • Desktop - Shortcuts, taskbar, wallpaper, display, etc.
    • Network - Dial-up, TCP/IP, etc.
    • Printers
  • Include or exclude supported application settings
  • Include or exclude files and folders
  • View files and folders in a simple checkbox tree - checked items will be included in a migration, unchecked items will not be included
  • Create rules to include certain file types or specific folders or files from all local drives
*CA Desktop DNA Migrator supports the most popular business, graphic and multimedia applications, such as Microsoft Excel, Outlook, Outlook Express, PowerPoint, and Word; Lotus Notes; as well as the complete line of Adobe graphic and Macromedia products.

Q: What is the difference between a Deferred and a Real-Time migration?
A: A Real-Time migration quickly streams your DNA information directly from a source system to a destination system. Performing a Real-Time migration requires that the two computers you wish to migrate be connected to each other by a local area network (LAN) or an Ethernet crossover cable. A Deferred migration creates a self-extracting DNA file directly to your desktop or removable media. It then allows you to apply the DNA file to the destination system or keep it for system back-up or future migration.

Q: Can CA Backup and Migration move a PC's DNA between different versions of applications and Windows operating systems?
A: Yes. For example, CA Backup and Migration will move Office 97 settings on a Windows 95 machine to Office XP on a machine running Windows XP.

Q: Does CA Backup and Migration migrate Outlook settings and associated mail files?
A: Yes. CA Backup and Migration will not only migrate settings and associated mail, but can also apply them to the destination's default configuration; in other words, from the Outlook file in the older versions to the new default location.

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